Support

Support & Help Center

Need help? We're here for you. Reach out and we'll get back to you as soon as possible.

Get in touch

Email

Send us an email at info@dragonrefunds.com

Response time

We respond to all inquiries within 24 hours, Sunday through Friday. We are closed on Saturdays.

Slack

Already a Dragon Refunds user? Message us directly in your Slack workspace — just type @Dragon Refunds help and we'll be there.

Common topics

Getting started

How to connect Dragon Refunds to Slack, link your Amazon account, and start your first task.

Billing & credits

Questions about your $100 free credits, plan pricing, or payment methods.

Amazon integration

Setting up the Amazon SP-API connection, permissions, and troubleshooting access issues.

Security & privacy

How we handle your data, TOS compliance, and permission controls.

Account management

Updating your profile, managing team members, or deleting your account.

Feature requests

Have an idea for Dragon Refunds? We'd love to hear it — send us a message.

Urgent issues

If you're experiencing a critical issue with your Amazon account or believe Dragon Refunds took an unintended action, email us at info@dragonrefunds.com with "URGENT" in the subject line. We prioritize these and aim to respond within 1 hour during business hours.

30 N Gould St Ste R, Sheridan, WY 82801, USA