Dragon RefundsAMZ Refund has shut down. Dragon Refunds is the live alternative — free DIY, or 15% managed.
AMZ Refund was the budget pick of FBA reimbursements — around 12% commission, manual ToS-compliant filing, loyal users. As of mid-2026 its site is offline and the service appears shut down. If you relied on it or were shopping for it, Dragon Refunds covers the same ground: free detection and self-file to keep 100%, or managed filing at a flat 15%. Here is the honest comparison.
The TL;DR
Choose AMZ Refund if
AMZ Refund's 12% genuinely undercut everyone — including our 15%. If it were still running, it would deserve a spot on your shortlist. It is not: the site is offline and claims are not being filed.
Choose Dragon Refunds if
Choose Dragon Refunds for a service that is actually running — with a free self-file tier that beats any commission (you keep 100%), and 15% managed filing with a full, exportable claim ledger.
Side-by-side
The same feature, both services.
On $10,000 recovered
AMZ Refund's 12% beat our 15% on paper — but a shut-down service recovers $0. With Dragon Refunds you can file yourself free and keep the full $10,000, or hand it off for 15% and keep $8,500. Both beat nothing.
Where AMZ Refund wins
We're not pretending AMZ Refund is a bad service. Here's where it's genuinely a fit.
The lowest commission in the market
At roughly 12%, AMZ Refund undercut everyone — including Dragon Refunds' 15% managed rate. For pure price on managed filing, it was the best deal around while it lasted.
Careful, ToS-safe filing
AMZ Refund emphasized manual, human-reviewed case submission that stayed inside Amazon's Terms of Service — a real differentiator in an era when sloppy automation got sellers warned.
Honest, no-upfront model
You paid nothing until reimbursements were confirmed. That pay-on-results honesty earned it a loyal budget-conscious following.
Where Dragon Refunds wins
The reasons sellers switch.
It exists — AMZ Refund does not
The 12% rate only matters if someone is filing. AMZ Refund's site is offline and claims are not being processed, while FBA claim windows keep expiring at 18 months. Dragon Refunds is live and maintained — file before the window closes.
Free self-file beats any commission
Even 12% was more expensive than free. Dragon Refunds' free tier finds the money and hands you a step-by-step SOP to file yourself — you keep 100% of every dollar, a path AMZ Refund never offered.
Broader claim coverage
AMZ Refund focused on lost-and-damaged inventory and incorrect refunds. Dragon Refunds also chases FBA dimension / weight fee overcharges and COGS / sourcing-cost errors — money outside their scan.
A ledger you can take with you
AMZ Refund's shutdown shows why it matters: Dragon Refunds keeps your full found → filed → paid → denied history exportable, connects read-only via Amazon's official API, and Amazon pays reimbursements straight to your seller account.
Frequently asked
See what Amazon owes you.
Connect in two minutes over Amazon's official API — read-only. The audit is free, and it's yours to keep.