Dragon RefundsRefund Genie is one tool inside a $99+/mo suite — and you still file everything yourself. Dragon Refunds does the same for free, and files for you when you want.
Refund Genie is Helium 10's reimbursement tool: it estimates what Amazon owes you for lost and damaged inventory and generates the case text — but it lives inside a paid Helium 10 subscription, and filing is always on you. Dragon Refunds is a purpose-built reimbursement platform: free detection and self-file SOPs, plus an optional 15% done-for-you filing service. Here is an honest, side-by-side breakdown.
The TL;DR
Choose Refund Genie if
Choose Refund Genie if you already pay for Helium 10 anyway, only need estimates for the standard lost-and-damaged categories, and are happy filing every case yourself.
Choose Dragon Refunds if
Choose Dragon Refunds if you want reimbursement detection without a $99+/mo suite attached, broader claim coverage, and the option to have the filing handled for you at 15%.
Side-by-side
The same feature, both services.
On $10,000 recovered
With Refund Genie you pay the Helium 10 subscription all year and still file every case yourself. With Dragon Refunds, detection and DIY filing are free — you keep the full $10,000 — or hand it off for 15% and keep $8,500 without lifting a finger.
Where Refund Genie wins
We're not pretending Refund Genie is a bad service. Here's where it's genuinely a fit.
Included if you already pay for Helium 10
If you run your business on Helium 10 Platinum or above, Refund Genie is already in your toolbox at no extra cost. Marginal price of zero is hard to argue with — for the categories it covers.
Part of a full seller suite
Refund Genie sits next to keyword research, listing tools, and analytics in one login. If you want one subscription for everything, the bundle is the point.
A big, established brand
Helium 10 is one of the most recognized software names in the Amazon seller world, with a huge user base and years of history behind it.
Where Dragon Refunds wins
The reasons sellers switch.
No $99+/mo suite required
Refund Genie requires a paid Helium 10 plan — roughly $1,200+ a year whether or not it finds anything. Dragon Refunds' detection and self-file SOPs are free forever. You pay only if you choose managed filing, and only on what it recovers.
Someone will actually file it for you
Refund Genie generates estimates and case text — the filing, the follow-ups, and the denials are always your job. Dragon Refunds gives you the choice: file it yourself free, or hand it off and we file, track, and escalate for 15%.
Broader claim coverage
Refund Genie focuses on the classic lost-and-damaged categories. Dragon Refunds also chases FBA dimension / weight fee overcharges and COGS / sourcing-cost errors — money a lost-and-damaged-only tool never sees.
A real claim ledger
Dragon Refunds keeps the full found → filed → paid → denied history for every claim, so you always know what is outstanding, what was paid, and what needs escalation — not just a one-time estimate report.
Frequently asked
See what Amazon owes you.
Connect in two minutes over Amazon's official API — read-only. The audit is free, and it's yours to keep.