Dragon RefundsRefund Hawk files your claims for an unpublished commission. Dragon Refunds publishes its price: file free yourself, or 15% managed.
Refund Hawk is a full-service recovery agency — a US-based team that manually audits and files cases for Amazon 3P sellers and 1P vendors, plus TikTok Shop and retail deductions. It charges a commission only on what it recovers, but the rate is not published — you find out after the audit call. Dragon Refunds is a transparent reimbursement platform: it pinpoints the source of every claim, lets you file it yourself for free, or hands it off for a flat, published 15%. Here is an honest, side-by-side breakdown.
The TL;DR
Choose Refund Hawk if
Choose Refund Hawk if you also need 1P vendor recovery — chargebacks, shortages, retail deductions — or TikTok Shop, and you are comfortable with a commission rate that is quoted after a call rather than published on the site.
Choose Dragon Refunds if
Choose Dragon Refunds if FBA reimbursements are the point: see exactly where every dollar came from, keep the option to file yourself for free, and pay a flat, published 15% — no audit call required to learn the price.
Side-by-side
The same feature, both services.
On $10,000 recovered
Refund Hawk charges a percentage of successful recoveries, but the rate is not published — you find out after the audit call. Dragon Refunds is flat and public: file it yourself free and keep the full $10,000, or hand it off for 15% and keep $8,500. No call required.
Where Refund Hawk wins
We're not pretending Refund Hawk is a bad service. Here's where it's genuinely a fit.
1P vendor and retail recovery
Refund Hawk goes where most FBA tools do not: Amazon 1P vendor chargebacks and shortages, plus retail deductions at Walmart and Target and TikTok Shop recovery. If you sell 1P or across channels, that breadth is genuinely theirs.
A real, US-based human team
Their pitch is a 100% U.S.-based team of analysts and account specialists who manually audit and submit every case inside Amazon's terms of service — a careful, human approach on messy claims that need documentation.
Honest no-win, no-fee structure
No subscription, no upfront cost — "only pay if we win." You owe a commission only after the money is back in your account, which keeps their incentives aligned with yours.
Fast turnaround on the audit
They advertise completing the initial account audit within 24 hours of connecting, backed by an agency pedigree (associated with the Pirawna Amazon agency and Caldicot Capital).
Where Dragon Refunds wins
The reasons sellers switch.
A published price, not a quote
Refund Hawk's commission is not on their website — you learn the rate after the audit call. Dragon Refunds' price is public and flat: file it yourself free and keep 100%, or 15% managed. You can calculate your cost before you connect.
File it yourself and keep 100%
Refund Hawk files everything and takes its cut of all of it. Dragon Refunds has a free tier: it finds the money and hands you a step-by-step SOP so you can file the easy claims through Seller Central yourself and keep every dollar.
You see where every dollar came from
Refund Hawk gives you a reporting dashboard of recoveries. Dragon Refunds itemizes the cause of every claim — the exact lost shipment, damaged unit, dimension mismatch, or COGS error — and keeps the full found → filed → paid → denied ledger visible.
Recovers COGS & sourcing-cost errors
Refund Hawk's 3P scope covers the standard categories — lost and damaged inventory, unreturned refunds, inbound errors, fee miscalculations. Dragon Refunds also catches COGS / sourcing-cost errors, where Amazon reimburses lost units below their true value.
Audit in ~2 minutes, no call required
Refund Hawk's free audit starts with booking a call with their team. Dragon Refunds connects read-only through Amazon's official SP-API and shows your audit results in about two minutes — self-serve, no meeting on your calendar.
Frequently asked
See what Amazon owes you.
Connect in two minutes over Amazon's official API — read-only. The audit is free, and it's yours to keep.