Dragon RefundsRefundLabs files your claims for an undisclosed commission. Dragon Refunds publishes its price: free self-file, or 15% managed.
RefundLabs is a small, fully managed reimbursement service: a Core Engine scans your account, a dedicated Recovery Specialist manually reviews and files every claim, and you pay a commission on each approved reimbursement — but the rate is not published on their site. Dragon Refunds takes the opposite approach: transparent detection, a free self-file tier where you keep 100%, and a flat, published 15% when you want it handled. Here is an honest, side-by-side breakdown.
The TL;DR
Choose RefundLabs if
Choose RefundLabs if you want a hands-off boutique service where a human specialist manually reviews and files every claim, you never pay unless Amazon actually pays you, and you are comfortable learning the commission rate after you sign up.
Choose Dragon Refunds if
Choose Dragon Refunds if you want to know the price before you connect — free to self-file and keep 100%, or a published 15% managed — plus coverage of COGS / sourcing-cost errors most services skip.
Side-by-side
The same feature, both services.
On $10,000 recovered
RefundLabs charges a commission on each claim Amazon approves — no monthly fees, pay only on success — but the percentage is not published anywhere on their site, so we cannot tell you what you would keep of a $10,000 recovery. With Dragon Refunds the math is public: file it yourself free and keep the full $10,000, or hand it off at 15% and keep $8,500.
Where RefundLabs wins
We're not pretending RefundLabs is a bad service. Here's where it's genuinely a fit.
A human reviews and files every claim
RefundLabs assigns a dedicated Recovery Specialist to each account, and every claim is individually reviewed and manually filed. If you want a boutique, done-for-you service with a named person on your account, that is exactly what they sell.
Truly pay-on-success, with no monthly fees
It is free to open an account, there are no monthly fees, and you are only charged after Amazon approves a claim they filed. You can even sign up without billing information and see their analysis of your account before entering a payment method.
Broad event detection with per-claim invoicing
Their Core Engine analyzes 18 months of account data across 27+ reimbursable event types — including unreturned customer returns — and their invoices itemize what they charged on each individual claim, which is more billing transparency than many managed services offer.
Where Dragon Refunds wins
The reasons sellers switch.
You know the price before you connect
RefundLabs charges a commission on each approved claim, but the percentage is not published on their site — you find out after signing up. Dragon Refunds publishes its pricing up front: self-file for free and keep 100%, or a flat 15% managed. No surprises after the audit.
File it yourself and keep 100%
RefundLabs is managed-only: they file, they take a cut of everything. Dragon Refunds has a free tier — it finds every recoverable shipment, fee, and unit and hands you a step-by-step SOP to file through Seller Central yourself, keeping every dollar.
Recovers categories RefundLabs skips
Beyond the shared lost-and-damaged and fee-overcharge claims, Dragon Refunds chases COGS / sourcing-cost errors — cases where Amazon reimburses lost units below their true value — and digs into warehouse-damaged and destroyed inventory. More categories checked means more dollars found.
Full ledger, itemized causes
RefundLabs shows you the claims they chose to file. Dragon Refunds shows you everything it found — the exact lost shipment, damaged unit, fee mismatch, or COGS error behind each claim — and keeps the full found → filed → paid → denied ledger visible, including what you have not filed yet.
Part of a broader Amazon operator
RefundLabs is a standalone recovery service run by a very small team. Dragon Refunds is built on the same platform as a full Amazon operator — reimbursements sit alongside the rest of your account, and Amazon pays recoveries directly to your seller account; we never touch your money.
Frequently asked
See what Amazon owes you.
Connect in two minutes over Amazon's official API — read-only. The audit is free, and it's yours to keep.