Dragon RefundsHawkways is a full-service agency — reimbursements are one service of twelve. Dragon Refunds does one thing: get your money back — free DIY, or 15%.
Hawkways is a US-based, full-service Amazon agency: PPC, listings, account management, and — somewhere on the menu — FBA reimbursements, filed manually by their team under quote-based "tailored plans." Dragon Refunds is a dedicated reimbursement product: it pinpoints the source of every claim, lets you file it yourself for free, or hands it off for a flat, published 15%. Here is an honest, side-by-side breakdown.
The TL;DR
Choose Hawkways if
Choose Hawkways if you want one agency running your whole Amazon account — PPC, listings, account management — with reimbursements handled by the same team as part of the relationship, and you are comfortable getting the reimbursement price on a call rather than a pricing page.
Choose Dragon Refunds if
Choose Dragon Refunds if reimbursements are the point: itemized detection you can act on free (keep 100%), broader claim coverage including COGS errors, and a flat published 15% when you want it handled — no retainer, no sales call.
Side-by-side
The same feature, both services.
On $10,000 recovered
Hawkways does not publish a reimbursement commission — pricing is a "tailored plan" you learn after the audit. Dragon Refunds is published and flat: file it yourself free and keep the full $10,000, or hand it off for 15% and keep $8,500. No call required.
Where Hawkways wins
We're not pretending Hawkways is a bad service. Here's where it's genuinely a fit.
One partner for the whole account
Hawkways runs PPC, listings, SEO, account management, and reimbursements under one roof. If you want a single agency accountable for everything on Amazon — not just claims — that bundle is genuinely their pitch.
Human, manual filing
Their team files claims manually through Seller Support with documentation — they explicitly state they never use prohibited automation or bots. On messy, non-standard cases, experienced human filers are a real asset.
An established agency track record
Hawkways reports serving 250+ FBA brands with a 4.9/5 average client rating and a Top Rated Upwork agency profile. If you weigh agency credentials and social proof, they have a real base of it.
Where Dragon Refunds wins
The reasons sellers switch.
A dedicated product, not a menu item
For Hawkways, reimbursement is one of a dozen services. Dragon Refunds is built for exactly this: it itemizes the cause of every claim — the exact lost shipment, damaged unit, dimension mismatch, or COGS error — and keeps the full found → filed → paid → denied ledger visible, not a monthly summary.
File it yourself and keep 100%
Hawkways audits for free, but the filing is theirs — on a plan. Dragon Refunds has a free tier: it finds the money and hands you a step-by-step SOP so you can file the easy claims yourself through Seller Central and keep every dollar.
Flat, published 15% — no sales call
Hawkways prices reimbursements through "tailored plans based on your catalog and recovery volume" — you find out the cost after the audit. Dragon Refunds' price is on the website: free self-file, or 15% managed. You know your cost before you connect.
Recovers COGS & sourcing-cost errors
Hawkways covers the standard categories — lost, damaged, fee errors, unreturned refunds. Dragon Refunds also catches COGS / sourcing-cost errors — where Amazon reimburses lost units below their true value — a category their published scope does not include.
Results in minutes, over the official API
Dragon Refunds connects through Amazon's official SP-API, read-only by default, and the free audit shows what is recoverable in about two minutes — no onboarding an agency, no waiting on an audit deliverable. And Amazon pays reimbursements straight to your seller account; nobody sits between you and the money.
Frequently asked
See what Amazon owes you.
Connect in two minutes over Amazon's official API — read-only. The audit is free, and it's yours to keep.