Dragon RefundsRefunds Manager files your claims and keeps 25%. Dragon Refunds shows you every dollar — and charges 15%.
Refunds Manager is one of the oldest names in FBA reimbursements — a managed service where real people review and file your cases for a 25% commission. Dragon Refunds is a transparent reimbursement platform: it pinpoints the source of every claim, lets you file it yourself for free, or hands it off for 15% instead of 25%. Here is an honest, side-by-side breakdown.
The TL;DR
Choose Refunds Manager if
Choose Refunds Manager if you want one of the longest-running reimbursement services with human case-by-case review, and you are comfortable paying 25% of everything recovered with no self-file option.
Choose Dragon Refunds if
Choose Dragon Refunds if you want to see exactly where every dollar came from, keep the option to file yourself for free, and pay 15% — not 25% — when you do want it handled for you.
Side-by-side
The same feature, both services.
On $10,000 recovered
File it yourself through the free tier and keep the full $10,000 — or hand it off for 15% and still keep $1,000 more than a 25% service.
Where Refunds Manager wins
We're not pretending Refunds Manager is a bad service. Here's where it's genuinely a fit.
One of the longest track records
Refunds Manager has been filing FBA reimbursement cases since the early days of the industry and is listed in Amazon's Appstore. If years-in-market is your main filter, they have plenty.
Human case-by-case review
Every case is reviewed and submitted by their staff rather than fired off automatically — a real advantage on messy, non-standard claims that need judgment and documentation.
Simple, hands-off model
Connect your account and they handle everything from detection to follow-up. If you never want to think about reimbursements at all, the fully managed model is genuinely simple.
Where Dragon Refunds wins
The reasons sellers switch.
You see where every dollar came from
Refunds Manager reports what was recovered. Dragon Refunds itemizes the cause of every claim — the exact lost shipment, damaged unit, dimension mismatch, or COGS error — and keeps the full found → filed → paid → denied ledger visible.
File it yourself and keep 100%
Refunds Manager has no self-serve option — they file, they take 25%. Dragon Refunds has a free tier: it finds the money and hands you a step-by-step SOP so you can file the easy claims yourself and keep every dollar.
15% managed, not 25%
When you do want it handled for you, Dragon Refunds files for 15% of what it recovers. On $10,000 recovered that is $1,000 more in your pocket than Refunds Manager's 25%.
Recovers COGS & sourcing-cost errors
Beyond standard discrepancy claims, Dragon Refunds also catches COGS / sourcing-cost errors — where Amazon reimburses lost units below their true value — a category classic reimbursement services leave untouched.
Frequently asked
See what Amazon owes you.
Connect in two minutes over Amazon's official API — read-only. The audit is free, and it's yours to keep.