Dragon RefundsRefundPros files your claims and takes up to 25%. Dragon Refunds shows you every dollar — and charges 15%.
RefundPros is a Canadian recovery agency that has audited refunds since 2016 — carrier shipping refunds, Walmart WFS, Amazon Vendor, and Amazon FBA — with an in-house team that files everything for you and keeps up to 25% of what comes back. Dragon Refunds is a transparent FBA reimbursement platform: it pinpoints the source of every claim, lets you file it yourself for free, or hands it off for 15%. Here is an honest, side-by-side breakdown.
The TL;DR
Choose RefundPros if
Choose RefundPros if you want a hands-off, human-reviewed agency with a 5.0 Trustpilot rating and years of history — especially if you also want UPS/FedEx shipping refunds and Walmart WFS audits handled by the same vendor, and you are fine paying up to 25% of recoveries.
Choose Dragon Refunds if
Choose Dragon Refunds if you want an instant free audit that itemizes every recoverable dollar, the option to file yourself and keep 100%, and a flat published 15% — not a negotiated up-to-25% — when you hand it off.
Side-by-side
The same feature, both services.
On $10,000 recovered
RefundPros does not publish an exact commission — its site says you keep "a minimum of 75% of every reimbursement," with rates negotiable by annual FBA sales volume. At that standard cut, $10,000 recovered leaves you $7,500 with RefundPros versus $8,500 at Dragon Refunds' flat 15% — or the full $10,000 if you file it yourself on the free tier.
Where RefundPros wins
We're not pretending RefundPros is a bad service. Here's where it's genuinely a fit.
Excellent reviews and a real track record
RefundPros has operated since 2016 and holds a 5.0 Trustpilot rating across roughly 150 reviews. Sellers consistently describe the process as effortless and nearly 100% hands-off. That depth of verified social proof is a genuine strength.
One vendor for FBA, Walmart, and shipping refunds
Beyond Amazon FBA, RefundPros audits Amazon Vendor Central, Walmart WFS, and carrier invoices — UPS, FedEx, Canada Post, Purolator. If you ship parcels or sell on Walmart too, consolidating recovery with one agency has real appeal. Dragon Refunds is Amazon-only.
Human review before every claim
Their in-house team (no offshore outsourcing) manually verifies each case before it is submitted, guarding against duplicate filings and policy conflicts. For sellers nervous about compliance, an expert reviewing every claim is reassuring.
Negotiable rates for large accounts
RefundPros' commission scales with your annual FBA sales volume. A very large seller may negotiate a rate below their standard cut — if you have the volume and the appetite to haggle, that flexibility can work in your favor.
Where Dragon Refunds wins
The reasons sellers switch.
File it yourself and keep 100%
RefundPros is managed-only: they file everything and take a cut of all of it. Dragon Refunds has a free tier: it finds the money and hands you a step-by-step SOP so you can file claims through Seller Central yourself and keep every dollar.
A flat, published 15% — no negotiation required
RefundPros does not publish its rate; it says you keep "a minimum of 75%," which means up to 25% depending on what you negotiate. Dragon Refunds charges a flat 15% for managed filing, published up front. On $10,000 recovered at their standard cut, that is $1,000 more in your pocket — with no haggling.
Instant audit, no discovery call
RefundPros' flow starts with a contact form or a booked call with a specialist. Dragon Refunds connects over Amazon's official SP-API and shows your full recoverable amount in about two minutes — before you talk to anyone.
You see where every dollar came from
A managed agency hands you a recovered total. Dragon Refunds itemizes the cause of every claim — the exact lost shipment, damaged unit, dimension mismatch, or COGS error — and keeps the full found → filed → paid → denied ledger visible at all times.
Recovers claim types RefundPros skips
Dragon Refunds also chases COGS / sourcing-cost errors — cases where Amazon reimburses lost units below their true sourcing value — and digs into destroyed inventory. More categories checked means more dollars found from the same account.
Frequently asked
See what Amazon owes you.
Connect in two minutes over Amazon's official API — read-only. The audit is free, and it's yours to keep.