Dragon RefundsSeller Investigators files your claims and keeps 25%. Dragon Refunds shows you every dollar — and charges 15%.
Seller Investigators is a fully managed FBA reimbursement service — a team that files claims on your behalf for a commission. Dragon Refunds is a transparent reimbursement platform: it pinpoints the source of every claim, lets you file it yourself for free, or hands it off for 15% instead of 25%. Here is an honest, side-by-side breakdown.
The TL;DR
Choose Seller Investigators if
Choose Seller Investigators if you want a provider narrowly specialized in claim recovery, and you are comfortable paying ~25% of what is recovered for their team to file on your behalf.
Choose Dragon Refunds if
Choose Dragon Refunds if you want to see exactly where every dollar came from, keep the option to file yourself for free, and pay 15% — not 25% — when you do want it handled for you.
Side-by-side
The same feature, both services.
On $10,000 recovered
File it yourself through the free tier and keep the full $10,000 — or hand it off for 15% and still keep $1,000 more than a ~25% service.
Where Seller Investigators wins
We're not pretending Seller Investigators is a bad service. Here's where it's genuinely a fit.
A focused specialist
Seller Investigators does one thing — recover FBA reimbursements. If you specifically want a provider narrowly specialized in claims and nothing else, that focus is their pitch.
Experienced recovery team
They have filed a high volume of FBA discrepancy claims and know the categories well, including the manual cases that need documentation and follow-up.
Established reputation
Seller Investigators has a track record and seller reviews behind it. If you weigh word-of-mouth and time in market heavily, that history counts.
Where Dragon Refunds wins
The reasons sellers switch.
You see where every dollar came from
Seller Investigators hands you a recovered total. Dragon Refunds itemizes the cause of every claim — the exact lost shipment, damaged unit, dimension mismatch, or COGS error — and keeps the full found → filed → paid → denied ledger visible.
File it yourself and keep 100%
Seller Investigators files everything and takes a cut of all of it. Dragon Refunds has a free tier: it finds the money and hands you a step-by-step SOP so you can file the easy claims yourself and keep every dollar.
15% managed, not ~25%
When you do want it handled for you, Dragon Refunds files for 15% of what it recovers. On $10,000 recovered that is $1,000 more in your pocket than a 25% service.
Recovers COGS & sourcing-cost errors
Beyond the standard discrepancy claims, Dragon Refunds also catches COGS / sourcing-cost errors — where Amazon reimburses lost units below their true value — a category most managed services leave untouched.
Frequently asked
See what Amazon owes you.
Connect in two minutes over Amazon's official API — read-only. The audit is free, and it's yours to keep.