Dragon RefundsRefund Retriever is a shipping-refund company with an FBA add-on. Dragon Refunds is built for FBA reimbursements first.
Refund Retriever made its name auditing UPS and FedEx invoices for late-delivery refunds, and later added Amazon FBA reimbursements as a second line. Dragon Refunds is FBA-native: purpose-built to find every recoverable FBA dollar, let you file it free, or file it for you at a flat 15%. Here is an honest, side-by-side breakdown.
The TL;DR
Choose Refund Retriever if
Choose Refund Retriever if your bigger leak is UPS/FedEx shipping charges — parcel invoice auditing is their core business, and FBA recovery comes along as an add-on.
Choose Dragon Refunds if
Choose Dragon Refunds if FBA reimbursements are the point: deeper Amazon claim coverage, a free self-file tier, and a flat published 15% when you want it handled.
Side-by-side
The same feature, both services.
On $10,000 recovered
Refund Retriever's FBA commission is quoted, not published — recovery services typically take 20–30%. Dragon Refunds is flat and public: file it yourself free and keep the full $10,000, or hand it off for 15% and keep $8,500.
Where Refund Retriever wins
We're not pretending Refund Retriever is a bad service. Here's where it's genuinely a fit.
Parcel auditing is their core craft
Refund Retriever has audited UPS and FedEx invoices since 2006. If you ship meaningful volume outside FBA, their late-delivery and billing-error recovery on parcels is a real, adjacent win Dragon Refunds does not touch.
Long operating history
Nearly two decades in the refund-recovery business, founded and still run by the same owner. That kind of continuity is rare in this space.
One vendor for parcels + FBA
If you want a single provider chasing both your carrier refunds and your FBA reimbursements, their bundle covers both sides in one relationship.
Where Dragon Refunds wins
The reasons sellers switch.
FBA-native, not an add-on
Dragon Refunds was built for Amazon reimbursements from day one — itemized causes, full claim ledger, and FBA-specific claim categories. For an FBA seller, the specialist beats the bolt-on.
Broader FBA claim coverage
Beyond lost-and-damaged, Dragon Refunds systematically chases FBA dimension / weight fee overcharges and COGS / sourcing-cost errors — categories outside a parcel-audit company's comfort zone.
File it yourself and keep 100%
Refund Retriever's model is managed-only commission. Dragon Refunds' free tier finds the money and gives you a step-by-step SOP so the easy claims cost you nothing at all.
Flat, published 15%
No quote, no negotiation — Dragon Refunds' managed filing is a flat 15% of what it recovers, published on the site. You know your cost before you connect.
Frequently asked
See what Amazon owes you.
Connect in two minutes over Amazon's official API — read-only. The audit is free, and it's yours to keep.